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Help Center | Contact & Support | Hornit

Christmas Delivery Information
Our last shipping date before Christmas is the 19th of December at 12PM. Please be aware that although this is our last shipping date, we cannot always guarantee that the 3rd party courier will deliver before the 25th of December. We therefore advise that you make your order as early as possible to receive it in time for Christmas.  

Delivery to Mainland UK
Free for orders over £24.50
£3.99 for orders under £24.50
We despatch all orders from our UK warehouse using Royal Mail, Evri, Yodel, DPD or DHL. 

Standard delivery time on orders less than £30 is 48 hours, but please allow 3-5 working days (Mon-Fri) during busier times. 
If your order is over £30 and ordered before 12:00, it will be dispatched the same day and delivered the next working day (Mon-Fri).

Once your item has left our warehouse you will receive tracking information to your email used at checkout, sent from the courier. If you haven’t received this don’t forget to check your junk folder.

Delivery to Northern Ireland
Free for orders over £24.50 except HERO and AIRO
£3.99 for orders under £24.50. Approx. 2-5 working days delivery time.
£11.50 for all AIRO orders. Approx. 3-5 working days delivery time.
£15.00 for all HERO orders*. Approx. 3-5 working days delivery time.
Delivery to Channel Islands & Isle of Man
£4.90 for all products except HERO and AIRO. Approx. 2-5 working days delivery time.
£35.00 for all AIRO and HERO* orders. Approx. 3-4 working days delivery time.
Please note that all our prices are calculated inclusive of all of our costs and therefore VAT will not be deducted from the price shown at checkout. VAT refunds can therefore not be given on purchases.

European Delivery
At the moment we are unable to ship any products to the EU or Republic of Ireland. We are working hard to resolve this as soon as possible.

What is your shipping policy?

We do not provide NHS, Student or Military discounts. If you sign up to our newsletter however, you will receive a 10% off discount code to use on your first order. 

Where can I get a discount?

Because not all children at a specific age are the same size, we always recommend measuring before placing an order especially because we are an online only business without any physical stores.

For AIRO:
The inside leg measurement should be between 30cm and 46cm.

For HERO:
14" - inside leg measurement between 34cm and 44cm
16" - inside leg measurement between 40.5cm and 50.5cm
20" - inside leg measurement between 48cm and 56cm
24" - inside leg measurement between 57cm and 67cm

For our Helmets:
Small - head circumference between 48cm and 53.5 cm
Medium - head circumference between 54cm and 58 cm

For our CLUG and CLUG Pro:
Please measure the tyre width manually as CLUG relies on 'actual' tyre width rather than the manufacturers' stated widths.  Manufacturers use different measuring methods (and with a tendency to exaggerate) and once tyre pressure and tread-wear are further considered there is usually a significant difference between the two measurements. If you don't have a pair of callipers, you can use a ruler (straight across the tyre) or better still the method demonstrated on our website here: https://hornit.com/pages/video-library
Roadie: 23-33mm or 1"-1.3"
Hybrid: 33-43mm or 1.3"-1.7"
Mtb: 44-57mm or 1.75"-2.4"
XL: 58-69mm or 2.45"-2.7"
Plus: 70-81mm or 2.75"-3.2"

How do I pick the right size?

We regret to inform you that our full price HERO 14" have sold out because they are so incredibly popular. Sadly we do not yet have a date confirmed for when they will be back in stock due to the Shimano parts being delayed and on backorder. This issue is also affecting the stock level on our HERO 16".

With that said, we would highly recommend checking out our ex-display range of bikes: https://hornit.com/products/hero-14-ex-demo-pedal-bike
These bikes are currently being sold at a reduced price due to minor paint imperfections usually caused in transit. They are still checked and calibrated by our in-house mechanic so they are free from any mechanical defects. Within a couple of weeks, a new bike will have more scratches than all of our ex-display bikes put together!


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