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Help Center | Contact & Support | Hornit

Our full delivery, returns and refunds information can be found here: https://hornit.com/pages/delivery-returns

What is your shipping policy?

We do not provide NHS, Student or Military discounts. If you sign up to our newsletter however, you will receive a 10% off discount code to use on your first order. Please note there is a £15 minimum order and excludes bikes, NANO and spare parts.

Where can I get a discount?

Because not all children at a specific age are the same size, we always recommend measuring before placing an order especially because we are an online only business without any physical stores.

For AIRO:
The inside leg measurement should be between 30cm and 46cm.

For HERO:
14" - inside leg measurement between 34cm and 44cm
16" - inside leg measurement between 40.5cm and 50.5cm
20" - inside leg measurement between 48cm and 56cm
24" - inside leg measurement between 57cm and 67cm

For our Helmets:
Small - head circumference between 48cm and 53.5 cm
Medium - head circumference between 54cm and 58 cm

For our CLUG and CLUG Pro:
Please measure the tyre width manually as CLUG relies on 'actual' tyre width rather than the manufacturers' stated widths.  Manufacturers use different measuring methods (and with a tendency to exaggerate) and once tyre pressure and tread-wear are further considered there is usually a significant difference between the two measurements. If you don't have a pair of callipers, you can use a ruler (straight across the tyre) or better still the method demonstrated on our website here: https://hornit.com/pages/video-library
Roadie: 23-33mm or 1"-1.3"
Hybrid: 33-43mm or 1.3"-1.7"
Mtb: 44-57mm or 1.75"-2.4"
XL: 58-69mm or 2.45"-2.7"
Plus: 70-81mm or 2.75"-3.2"

How do I pick the right size?

We regret to inform you that our full price HERO 14" & 16" have sold out because they are so incredibly popular. Sadly we do not yet have a date confirmed for when they will be back in stock.

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